Because each invitation is custom-designed, we have specific policies in place regarding refunds and edits.
1. Download Guarantee
- Money-Back Guarantee: If you’re unable to download your final invitation within 24 hours due to a technical issue on our end, we will issue a full refund.
- Please contact our support team on whatsapp within 3 days of purchase if you encounter any download related problems.
- Multiple payments done from your side will be considered as separate orders.
3. Final File Delivery
- Once the final invitation PDF has been downloaded,your account will be updated with latest count of downloads and no refund will be issued.
4. Refund Eligibility
- You may request a partial refund only if the order is canceled before the first draft is shared in case of video.
- After work begins, refunds are at the discretion of MyInvitations.io, based on how much progress has been made.
5. Free Templates
While we offer free templates, they are provided as-is and are not eligible for customisation support, refunds, or exchanges.
6. Contact for Issues
If you experience any issues, please contact us at contact@myinvitations.io with your order details or call us.