Because each invitation is custom-designed, we have specific policies in place regarding refunds and edits.
1. Edits & Revisions
- You get revisions and downloads as per your selected package.
- These edits can include changes to the details you initially provided (like names, dates, venues, etc.).
- All edit requests must be submitted within 3 days of receiving the first draft in case of video.
2. Download Guarantee
- Money-Back Guarantee: If you’re unable to download your final invitation within 24 hours due to a technical issue on our end, we will issue a full refund.
- Please contact our support team on whatsapp within 7 days of purchase if you encounter any download related problems.
3. Final File Delivery
- Once the final invitation PDF has been downloaded,your account will be updated with latest count of downloads and no refund will be issued.
4. Refund Eligibility
- You may request a partial refund only if the order is canceled before the first draft is shared in case of video.
- After work begins, refunds are at the discretion of MyInvitations.io, based on how much progress has been made.
5. Free Templates
While we offer free templates, they are provided as-is and are not eligible for customization support, refunds, or exchanges.
6. Contact for Issues
If you experience any issues, please contact us at contact@myinvitations.io with your order details.